This place offers top-notch rooms adorned with art from Papua New Guinea and has a magnificent, unbeatable location, with a lovely pool area as well.

Its rooms are a nice size with great bathroom, cosmetics, the decor in the lobby as advertised. The staff from the people at the front desk to the doorman. The location is central.

Had a very very good stay here during our new year. Excellent modern hotel, the idea of having suite was great. The rooms were top-notch for cosmetics, the staff were very amiable and supremely helpful. The rooftop bar was a delightful surprise...

Hotel Urban in Madrid boasts a trendy bar and exceptionally friendly staff. The setting is fantastic, located right next to restaurants, shops, and popular attractions including art museums and major cultural institutions. Their tapas restaurant is a must-visit for dinner.

Rooms are too small for the 5 star

The equipment of the whole building is impressive. The service of the doormen is pleasant and unobtrusive. The quick functionality of the lift is pleasant. The roof terrace with its great view over the city and its modern equipment is convincing. The central location of the hotel is excellent. The strong outside sounds of the street noise are very well kept away. The hotel is very clean. The inventory is attractive. The lighting and lighting technology is above average. There is a comfortable walk-in closet. There is a simple functional safe. A coffee machine with coffee pads is available. There is a good discreet room service available. There is opaque privacy protection at the windows. The ventilation is fantastic and the room height is fantastic, you feel undisturbed. There are enough sockets for charging electrical appliances. The hair dryer is strong enough. The good room-floor ratio is pleasant: optimal use of the room area, as well as additional room with sofa and cupboard for avoiding. A man-high mirror is available a large shelf is available, there are rotating bedside tables. The light can be controlled from both beds. Two bathrobes are available. as well as cloth slippers open and closed for each guest. sufficient hygiene articles are available. There is a fitness room and a swimming pool. The terrace bar has an enormous selection of spirits.

The mattress is no good. My back was tense. The room temperature was always cooled to 12 degrees after leaving the room. Unfortunately, there is no balcony. The function of the shower can only be explained by trial and error, namely when the cold water pours over your head.

Our room was awesome, it had everything we needed and looked brand new. The breakfast spread was huge, and we got checked in super quickly. 🌟

Very interesting and well done architecture. Nice rooftop bar and pool. Excellent bathrooms with rain shower heads and marble. Well done rooms all with a sofa, fabulous a/c and temperature controls and lighting. The Sunday brunch in the Glass Bar was 40 euro...we hesitated...it was a great deal for very very well done food and attention to detail, selection, and unlimited amounts of gourmet cuisine buffet and by order. Free internet with a printer in the lobby.

Locatio was good, staff were friendly

No free wifi (13Euro extra) ,they provided cable internet for free which never worked!!

Everything was amazing during my stay at Hotel Urban in Madrid. The staff was caring and the room was top-notch. I loved this luxury hotel. The restaurant served delicious dishes for dinner. The rainfall shower in the separate bathroom was a great experience. The location was excellent and perfect for exploring Madrid, just a short walk from the heart of the city.

Perfectly clean and trendy rooms with exterior view, fresh flower which was a lovely touch, a large bathroom, great pool. Fast check-in, late check-out.

Good location close to most things, modern room with good amenties and it was one of the few hotels that did have a pool and sundeck - the reason for our choice...in the middle of summer

The pools hours were abit restrictive -not open till 11am and close by 8pm. The front rooms can be a little bit noisy and abit of noise also from the roof at night if you are on level 5 and the back rooms can be abit dark and only seem to have a queen bed (we were expecting a king)

The staff were very caring and made our stay amazing, with a great selection of delicious food.

-Staff, location, hotel bar- Suites design

- Suites are very much in the dark, with very very limited natural light, as most of them have their windows on the patio, you quite often have the feeling you are in a cave - which is curious for a luxury hotel ; Other rooms are a bit noisy -Staff however was very helpful to try and arrange things; however this should be stated clearly

The property was little with very, very nice staff from the property to last of staff member, I enjoyed the stay. Extremely spacious rooms for cosmetics, felt like home. The bus stop was 500 metres away.